Luffield Cars subscribe to the Motor Industry Code of Practice for Service and Repair.
In the first instance, should you feel that we have not provided a satisfactory standard with regards to Service and Repair please contact us.
Once our contact over an issue has concluded, should you feel we have not provided a satisfactory solution, we would refer you to the Motor Industry Codes Advisory and Conciliation Service. Their role is to ensure that we are acting responsibly and fulfilling our obligations under the Motor Industry Code of Practice for service and repair. The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.
The Code Advisory and Conciliation Service can be contacted using the Advice Line number below, and will offer free impartial advice.
For further information you can visit their website at www.motorcodes.co.uk or call their Code Advisory and Conciliation Service Consumer Advice Line free phone number: 0800 6920825.
Code Advisory and Conciliation Service address:
Motor Industry Code of Practice
PO Box 44755
Luffield Cars Limited is authorised and regulated by the Financial Conduct Authority (FCA) for Consumer Credit and is an Appointed Representative of TRACS Solutions Limited which is authorised and regulated by the FCA for General Insurance.
If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk